Refund policy

Be Tech 365 – Return & Refund Policy

1. Introduction & Legal Framework

We strive to exceed expectations, but your consumer rights are upheld by South Africa’s Consumer Protection Act (CPA) and the Electronic Communications and Transactions (ECT) Act. This policy complements those rights—so you enjoy more peace of mind, not less.

2. Cooling-Off & "Change of Mind" Returns

  • Under the ECT Act, you have a legal right to cancel your order within 7 days of delivery, for any reason, at your own return cost.

  • For convenience, Be Tech 365 offers a 14-day change-of-mind return window from delivery date (subject to conditions below).

Conditions:

  • Items must be unused, in original packaging, with seals, accessories, and tags intact.

  • Some items (e.g., opened consumables, personal hygiene items, software/media) are non-returnable for hygiene or legal reasons—similar to policies at Price and other retailers.

  • The customer bears return shipping costs. If refund is approved, shipping fees are non-refundable, akin to Hovertech and Nantec practices hovertech.co.zanantec.co.za.

A restocking fee may apply:

  • Unopened/sealed items: No restocking fee.

  • Opened but unused items: 20% handling fee deducted from refund.

3. Defective, Faulty, or Not as Described Items

For items that are defective, damaged, or not as described:

  • Notify us within 7 days of delivery.

  • We will inspect after return. If confirmed, we’ll offer repair, replacement, or refund.

  • Return shipping will be at our cost, and refund processed promptly upon validation.

  • Manufacturer's warranty also applies; repairs or replacements may be handled through the original supplier or manufacturer, depending on the product.

Note: Normal wear and tear, misuse, unauthorized alterations, and damage from power surges or similar aren't covered—reflecting standard exclusions across industry.

4. Return Process

  1. Log in to My Account → My Orders and submit a Return Request (RMA).

  2. Pack your item securely, in original packaging with all components. Clearly display the RMA number on the parcel.

  3. Send via traceable courier (e.g., Courier Guy, FastWay, FedEx). You’re responsible for shipping costs unless item is defective.

  4. Once received, we’ll notify you of approval or rejection via email.

  5. If approved, refunds are issued to the original payment method within 7–14 working days post-inspection.

5. Refund Options

  • Original payment method refund is default—CPA stipulates consumers may demand this even if store issues credit or vouchers.

  • Alternatively, you may request store credit, which we’ll issue immediately, for future purchases.

6. Incorrect Items or Order Errors

If you receive a product that is incorrect or incomplete:

  • Notify us within 24–48 hours.

  • We’ll arrange return and correct replacement at no cost to you, or refund your purchase promptly.

7. Exceptions & Important Notes

  • No return rights for change of mind unless within the 14-day window.

  • Software, consumables, sealed media, personal care items are non-returnable once opened.

  • Be Tech 365 reserves the right to reject a return if packaging is damaged or conditions aren't met.

  • Return shipping costs are non-refundable in "change-of-mind" cases