Shipping policy

Here’s a Shipping & Delivery Policy tailored for your Be Tech 365 electronics and gadgets online store, aligned with South African e-commerce standards, courier practices, and consumer protection laws:

Be Tech 365 – Shipping & Delivery Policy

1. Delivery Coverage

We deliver nationwide across South Africa using trusted courier partners (The Courier Guy, Fastway, Aramex, RAM, etc.).
We currently do not ship internationally.

2. Delivery Options & Timeframes

Standard Delivery:
- Major cities & metros (Johannesburg, Pretoria, Cape Town, Durban, etc.): 2–5 working days after payment confirmation.
- Outlying / regional areas: 3–7 working days.
Express Delivery (where available): 1–2 working days (extra charge applies).

⚠️ Delays may occur during peak seasons, sales events, public holidays, or due to unforeseen courier disruptions.

3. Shipping Fees

Flat rate or tiered fees (depending on cart value, weight, or destination) will be displayed at checkout before payment.
Free shipping promotions (if offered) will be clearly indicated on product pages or at checkout.
Delivery fees are non-refundable unless the order was incorrectly fulfilled or defective.

4. Order Processing

Orders are dispatched within 24–48 hours of receiving payment (excluding weekends & public holidays).
You’ll receive an email confirmation and tracking number once your order has been shipped.
Payment clearance is required before shipping; EFT payments may take longer.

5. Tracking Your Order

Once dispatched, you can track your parcel via the courier’s website using the tracking number provided.
For assistance, contact our support team at support@betech365.co.za with your order number.

6. Delivery Attempts

Couriers deliver during business hours (Mon–Fri, 8:00–17:00).
If you’re unavailable, the courier will attempt 2 further deliveries or make arrangements for collection at a depot.
Undelivered parcels returned to us may be reshipped at the customer’s expense.

7. Risk & Ownership

Risk passes to the customer once the parcel is delivered to the address provided.
Ownership transfers only upon full payment and successful delivery.
Please ensure your delivery address and contact details are accurate. Be Tech 365 is not responsible for lost parcels due to incorrect details provided.

8. Special Conditions

Large/heavy items (e.g., TVs, monitors, appliances) may have longer lead times or special handling fees.
PO Box addresses cannot be used for delivery—physical addresses only.
Remote/rural areas may incur surcharges or extended delivery times as per courier zones.

9. Damaged or Missing Parcels

If your parcel arrives damaged, opened, or missing items, notify us within 24 hours of delivery with photos.
Claims lodged after this timeframe may not be honored.
Be Tech 365 will work with the courier to resolve the issue promptly.

10. Contact Us

For delivery queries, contact:
📧 support@betech365.co.za
📞 [Insert business phone number]
🕐 Mon–Fri, 9:00–17:00

11. Free Shipping & Promotions

Free Standard Delivery applies to orders over R650.00 (after discounts, before VAT and shipping fees).
Applies only to major cities & metros within South Africa. Outlying and remote areas may still incur a surcharge depending on courier zoning.
For orders under R1,000, standard delivery rates apply as shown at checkout.
Promotional shipping offers (e.g., free shipping weekends, seasonal campaigns) will be clearly displayed on banners, product pages, or checkout.
If a qualifying order is partially returned, and the final order value drops below the free shipping threshold, the standard delivery fee will be deducted from the refund.
Free delivery does not apply to oversized or heavy items (e.g., TVs, monitors, appliances) unless otherwise stated.